One comment on “Experience about Hosting Service

  1. Netfirms does not want you to quit
    Written by Zealus on December 27, 2007 – 11:18 pm –

    Beginning this year I grabbed couple of special hosting deals with Netfirms. I was attracted by low cost and ability to run PHP4, PHP5 and .NET all under same account. As I spent more and more time trying to figure out why the heck a bunch of familiar and well-worked out scripts wouldn’t run on Netfirm’s hosting platform I came to know how messed up the whole deal was. Tech support responded to my e-mail after 4 days (I already forgot I filed a ticket). Performance was iffy at best – sometimes on par with my home-run server, sometimes way slower. ASP.NET application that runs without any tweaking on my company’s internal server failed to start in seemingly similar environment on Netfirms. You think I could use their tech support? Yeah, right.

    So couple of days ago, as both my domain and account were reaching expiration date, I decided to move out. Transferring domain was the easiest, so I did this as soon as I have made the decision. Canceling account, however, is a much more difficult task. First of all – there is no way you can cancel from your control panel. And, there is no way of canceling via e-mail request to support. The only way to cancel the account with Netfirms is to call their toll-free number (I don’t want this idea to really get out, but I was expecting a 900- number) between 9am and 5pm EST and request the cancellation over the phone. Let me check what year is this? Right, still 2007.

    Generally, I wouldn’t go over such a routine task as canceling some online service unless there was some incentive. Well, the incentive is as follows – nowhere on Netfirms’ web site nor in their knowledge base does it say how to cancel the account. While doing the digging I stumbled upon some blogs that describe exactly same problems with Netfirms I was facing – poor service, non-existent customer service, hard-to-find cancellation procedure.

    However, I don’t see anyone at Netfirms to care. They seem to be overly busy taking new sign ups.

    From:http://www.istudioweb.com/netfirms-does-not-want-you-to-quit-2007-12-27/

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